Ersham House Nursing Home aims to provide its residents with a relaxed and homely environment in which their care, well-being and comfort are of prime importance.
The nursing team will strive to preserve and maintain the dignity, individuality and privacy of all residents within a warm and caring atmosphere, and in doing so will be sensitive to the residents’ ever-changing needs. Such needs may be medical / therapeutic (for physical and mental welfare), cultural, psychological, spiritual, emotional and social. Residents are encouraged to participate in the development of their individualised care plans in which the involvement of family and friends may be appropriate and is greatly valued.
This will be achieved through programmes of activities designed to encourage mental alertness, self-esteem and social interaction with other residents and with recognition of the following core values of care, which are fundamental to philosophy of our home:
Our Core Values of Care
A resident’s room is their own personal place and personal privacy is respected at all times. We strive to retain as much privacy as possible for our residents in the following ways:
• Staff are reminded to always knock before entering.
• Residents are given privacy to open mail, receive and make phone calls and receive visitors and family.
• All personal care is carried out as discreetly as possible, ensuring curtains and doors are closed.
• Residents are actively encouraged to personalise their rooms to their own style and make them as homely as possible. Residents are free to use their rooms for their own leisure, meals or entertaining visitors.
• We offer a range of locations around the home for residents to be alone with friends or family should they so wish.
• A locked drawer is provided for all residents personal storage items, and we also offer a secure safe.
Our residents can expect to be treated with dignity and respect and equality at all times. We welcome and celebrate the diversity of people in our community and in this home. We achieve this in the following ways:
• All residents are treated with consideration and respect.
• Residents and their families are provided with appropriate information and support in relation to the care required.
• Support can also be obtained from any of the following multidisciplinary team members i.e. GP, Macmillan team, Hospice home care, etc.
• Residents and their families will be encouraged and supported in making their own choices and decisions regarding the care they wish to receive.
• Where appropriate, residents can be provided with the opportunity of managing their own care.
• Our staff respect the decisions made by our residents.
• We respect and provide for the ethnic, cultural and religious practices of our residents.
• We do not accept negative discriminatory practice.
• We facilitate the celebration of residents’ birthdays, anniversaries & other events and festivals important to them.
We encourage our residents to be as independent as possible.
• We actively promote that residents be involved in the planning of their care.
• We counsel our residents to try to be as independent as possible with all activities of daily care.
• Residents are encouraged to voice their opinions and to provide feedback at resident meetings and via our quality questionnaires.
We aim to provide a safe and secure environment that offers structure and support according to individual need, in the following ways:
• Avoid where possible common risks associated with the elderly, notably falls.
• Protect all residents from all forms of abuse and abusers.
• Create an atmosphere within the home which residents feel is open, positive and where they feel able to talk about any concerns with a member of staff.
• Ensure the home complies with all fire, health & safety regulations.
We will keep the residents informed generally of any important matters or developments and welcome any suggestions from the residents, their families and staff. See also “dignity” and “independence”.
• Provide meals which enable residents to choose for themselves where, when and with whom they wish to eat.
• Provide a varied diet, taking into account all dietary needs and variance.
• Offer residents a varied activity programme which takes into account their individuals needs and intellect.
• Retain maximum flexibility in routines within the home.
We endeavour to maintain the rights of our residents and all entitlements associated with citizenship in the following ways:
• Ensuring residents have the opportunity to vote in elections and brief themselves on the democratic options available.
• Maintaining the residents right to access to the National Health Services.
• Helping residents access welfare benefits and social services.
• Assist residents to access public library facilities.
We will encourage each resident to continue with hobbies and interests whilst providing a secure, clean and well-maintained environment, with privacy and hospitality to make visitors, family and or friends feel welcome.
Our nursing team will be appropriately qualified to deliver the highest standards of care. A staff-training programme is implemented to ensure that these high standards are maintained in line with the latest developments in care practices as may be laid down in appropriated legislation, regulations and the Care Quality Commission standards.